The questions we get most, answered honestly. Anything missing? Call (204) 829-2311 and a real person will pick up. We promise.
We ship anywhere in Canada. Most of our orders go to MB and SK.
Across all of Canada. Within Manitoba and Saskatchewan, we use Day & Ross with most orders landing in 2–3 business days. Alberta is typically 3–4 days. Ontario, Atlantic Canada, and the territories take 5–8 days, and freight pricing varies a lot more — we'll quote it before charging.
Free over $200 to most MB & SK postal codes. Below that, a flat $14.99 for orders under 25 lb, $24.99 for orders 25–60 lb. Heavier orders (full sacks, mills) ship by weight and dimensions — the cart calculates it live before you check out.
Out-of-province shipments are quoted individually. We will never auto-charge an inflated rate; if something looks off, we email you.
Full sacks ship in their original woven poly bag, inside a corrugated double-wall carton with cornerboards. We've shipped roughly 3,200 bags in the last six years. Lost or damaged: under fifteen. We replace those, no questions.
Yes — pickup is free and same-day on anything we have in stock when you order before 3pm. We text or email when it's ready. Pickup is at 289 Main Avenue, Plum Coulee, during our normal hours. No need to print anything.
We make a delivery run through Winkler, Morden, Altona, and Carman every Thursday for orders over $75. Two-day notice. Drop us a note in your order or call the store.
Online, by phone, in person. Whatever's easiest for you.
Always. (204) 829-2311. We'd actually prefer it for first-time mill purchases — there are usually two or three small decisions worth talking through.
Online: Visa, Mastercard, Amex, and Interac. In-store: all of the above plus cash, debit, and we still take cheques for wholesale accounts. We do not accept crypto.
Unopened, non-perishable items within 30 days, full refund. Opened food: we can't take it back for resale, but if something arrived spoiled, contaminated, or just plain wrong, we replace it.
Mills have their own policy — see the Mills section below.
A few items move slowly enough that we don't keep them on the shelf, but we'll bring them in for you. Special-order items typically arrive within 7–10 business days. We charge a $25 deposit on special orders over $200; everything else is paid at pickup.
Where the questions get expensive.
Honest answer: we don't know yet. The right mill depends on how often you bake, what grains you use, your counter space, and your patience with noise. Our grain mill page has a comparison table, but the best move is a phone call or an in-store visit so we can ask the questions back.
Komo: 12-year warranty on the motor and stones (manufacturer). NutriMill: lifetime motor, 5 years on parts. Country Living: lifetime mechanical. Marcato: 3 years.
We honour all of these. If something goes wrong with a mill bought here, you call us — not the manufacturer. We handle the back-and-forth.
Yes. Walk in any open day and we'll set up whichever mill you're considering. We have all the active models on the demo bench. You can mill a bag of flour from our wheat and take it home. No appointment for one or two mills; call ahead for three or more.
For Komo and NutriMill, yes — at our shop rate. We have the tools, the parts, and the relationships with the manufacturers. We don't service brands we've never sold (Mockmill is the exception — we just started carrying it).
30-day satisfaction return on every mill we sell, full refund (we cover return shipping within MB & SK). If you used it, we'll inspect it — a little flour is fine. If it's been hard-used, we may charge a restocking fee on the order of 10%, and we'll tell you upfront.
The reason most people end up here in the first place.
Whole grains arrive within 60 days of harvest, sealed. We store them cool and date every sack. Most of what we sell turns over in under three months. If you want a milling-date stamp on your order, ask — we'll write it on the bag.
We don't sell pre-ground flour from the store. We sell whole grains and the mills to grind them. The fundamental reason: pre-ground flour starts losing flavour the day it's milled. We'd rather sell you a mill once than sell you stale flour forever.
Most are. We mark certified-organic products clearly on the shelf and on the website. Some of our local-farmer products aren't certified (the paperwork is expensive for small operations) but are grown without synthetic inputs. We'll tell you exactly which is which if you ask.
Wheat, rye, spelt, durum, oats: prairie-grown, mostly Manitoba and Saskatchewan, from Benco Foods, DeRuyck's, Daybreak Mill, and a handful of farms we buy from directly. Buckwheat: Saskatchewan. Salt: Maison Orphée (Brittany via Quebec). Mills: Austria, USA, Italy.
Food-grade plastic bucket with a gamma-seal lid, somewhere dark and cool. Whole grain at room temperature: good for 9–12 months. In the freezer: years. Once you mill it, use the flour within a week or two — freshly milled flour goes off fast.
For bakeries, restaurants, and co-ops.
Yes. Wholesale pricing typically starts around the half-pallet mark and improves from there. The discount depends on the product and how often you reorder. Call us with what you bake and how much, and we'll quote it.
Across Manitoba, often yes — we have monthly delivery routes through the Pembina Valley, Winnipeg, and Brandon. Saskatchewan we ship through Day & Ross with wholesale-friendly freight rates. We've supplied bakeries from Steinbach to Saskatoon.
For established wholesale accounts, yes — after the first three on-account orders are paid on receipt. We don't have a credit application form because we're small enough to do it on a handshake. Don't make us regret that.
Email wholesale@prairiefoods.ca with your business name, address, what you're looking for, and the rough volume. We'll usually reply same day. Or just call.
If you can't find what you're looking for, give us a ring. We answer the phone. Sometimes we put you on hold to go look something up, but we always come back.